Customer Quotes
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That's who our boss is. Our philosophy is that we work for the customer.
Daniel Drew -
Death is my exit strategy. I'll be doing significant customer service only as long as I live.
Craig Newmark
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Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.
Scott Cook -
We would be delighted to hear from any Siebel employee that would like to join our company that meets our rigorous standard for excellence and dedication to customer success.
Marc Benioff -
Know thyself. Know the customer. Innovate.
Beth Comstock -
When you arrive unexpectedly at someone’s house you go in through the front door, often after making sure you’ve got a couple of mates waiting round the back. For a business, especially the kind that involves big trucks and heavy metal, it’s always better to go in through the back. The customer-facing part of any modern business is purposely designed to be as politely unhelpful as possible. If you go in from the rear, the customer-facing staff are all facing the wrong way and everybody starts their conversation on the back foot.
Ben Aaronovitch -
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Mahatma Gandhi -
We try to be extremely explicit about the data we are collecting and how we are storing it, and we let the customer know the benefits to them. We let them know that if they are willing to let us target ads to them, they will get more relevant content. If we are vigilant and explicit.
Bradley Horowitz
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What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.
Barry Moltz -
Knowledge that is acquired is not like this. Those who have it worry if audiences like it or not. It's a bait for popularity. Disputational knowing wants customers. It has no soul... The only real customer is God. Chew quietly your sweet sugarcane God-Love, and stay playfully childish.
Rumi -
As a man I'd been a cool customer. As a woman I was a hot tamale.
Barry Webster -
Once, Naseeruddin Shah told me that the wafer shop was the best acting school that I could have attended. And I completely agree. I observed every customer very minutely and picked up some quirk or the other. Later, I used those experiences while playing different characters.
Boman Irani -
By a network I don't necessarily mean your customers or clients. I mean a network of people who know you, like you, and trust you. They might never buy a thing from you, but they've always got you in the backs of their minds. They're people who are personally invested in seeing you succeed... They're your army of personal walking ambassadors.
Bob Burg -
Thank god now for social media and just e-commerce. Now designers have a direct pipeline to their customer and access to her like they never had before, like they never could before. Clothes can happen now that never would have had a chance in the traditional chain of command of the way things worked.
Byron Lars
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It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time.
Bob Lutz -
The role of a trainer or consultant is to empower the customer, not to make himself indispensable.
Bertrand Meyer -
Focusing on the customer makes a company more resilient.
Jeff Bezos -
The customer is the final inspector.
Steve Jobs -
Today's customer journey is an iterative, complex, pinball of touchpoints.
David Louis Edelman -
If you're long-term oriented, customer interests and shareholder interests are aligned.
Jeff Bezos
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When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.
Albert Houtum-Schindler -
I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind of repellent.
Judith Leiber -
The game of business used to be like football: size mattered. Then it changed to basketball: speed and agility. Today, business is more like chess. Customer priorities change continually, and the signals given by these changes are vital clues to the next cycle of growth.
Adrian Slywotzky -
An email address is like a customer's "digital fingerprint".
David Daniels