Customer Quotes
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If you're long-term oriented, customer interests and shareholder interests are aligned.
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The decision-makers should communicate the customer pictures and the logic of the strategies and actions. That communication allows employees throughout the organization to implement the strategies and actions, tweaking them appropriately in response to variations in the marketplace. It also allows employees to recognize information in the marketplace that contradicts the customer pictures, either because the pictures were not entirely correct or because customers have changed.
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When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.
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Since I begrudgingly started my Instagram account and my social media exposure/connection. I say begrudgingly because I just didn't want to take the plunge, but when I realized it was just a direct connection to our customer and these women, I did it. I like listening to their stories and their feedback.
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No matter what you do, you're going to run into haters online. We're not talking about ordinary, disgruntled customers who should be addressed with empathy and understanding. Haters are a breed apart.
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An email address is like a customer's "digital fingerprint".
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.
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If we do not know who the customer is, we do not know what quality is.
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But no customer is going to buy based on their existing wage structure.
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If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
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Testing is the biggest no-brainer, and the killer of most stupid ideas… Testing is great because you can get the most important person’s opinion: the customer’s.
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I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.
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Focusing on the customer makes a company more resilient.
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I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind of repellent.
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We have tacos and burritos and things that sound Mexican. But to me, it's about great-tasting food in an atmosphere sympathetic to the food, prepared freshly and served to the customer in a way that's customizable.
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Startups don’t fail because they lack a product; they fail because they lack customers and a profitable business model.
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To succeed in business, put the interest of the customer ahead of your own.
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If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
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You know your business model is broken when you're suing your customers.
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Customer needs have an unsettling way of not staying satisfied for very long.
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Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.
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Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.
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The nature of any human being, certainly anyone on Wall Street, is 'the better deal you give the customer, the worse deal it is for you'.
