Customer Quotes
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Thank god now for social media and just e-commerce. Now designers have a direct pipeline to their customer and access to her like they never had before, like they never could before. Clothes can happen now that never would have had a chance in the traditional chain of command of the way things worked.
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The decision-makers should communicate the customer pictures and the logic of the strategies and actions. That communication allows employees throughout the organization to implement the strategies and actions, tweaking them appropriately in response to variations in the marketplace. It also allows employees to recognize information in the marketplace that contradicts the customer pictures, either because the pictures were not entirely correct or because customers have changed.
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But most automotive dealerships are set up for customer acquisition - which is crazy when you consider the average cost of customer acquisition is $1,000 or more.
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If you're long-term oriented, customer interests and shareholder interests are aligned.
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An email address is like a customer's "digital fingerprint".
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But no customer is going to buy based on their existing wage structure.
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I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.
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What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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No matter what you do, you're going to run into haters online. We're not talking about ordinary, disgruntled customers who should be addressed with empathy and understanding. Haters are a breed apart.
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If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
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Since I begrudgingly started my Instagram account and my social media exposure/connection. I say begrudgingly because I just didn't want to take the plunge, but when I realized it was just a direct connection to our customer and these women, I did it. I like listening to their stories and their feedback.
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I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind of repellent.
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Focusing on the customer makes a company more resilient.
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Testing is the biggest no-brainer, and the killer of most stupid ideas… Testing is great because you can get the most important person’s opinion: the customer’s.
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We have tacos and burritos and things that sound Mexican. But to me, it's about great-tasting food in an atmosphere sympathetic to the food, prepared freshly and served to the customer in a way that's customizable.
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Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.
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Startups don’t fail because they lack a product; they fail because they lack customers and a profitable business model.
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If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
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Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.
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To succeed in business, put the interest of the customer ahead of your own.
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The nature of any human being, certainly anyone on Wall Street, is 'the better deal you give the customer, the worse deal it is for you'.
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You know your business model is broken when you're suing your customers.
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We should never be allowed to forget that it is the customer who, in the end, determines how many people are employed and what sort of wages companies can afford.
