Customer Quotes
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It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time.
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Startups don’t fail because they lack a product; they fail because they lack customers and a profitable business model.
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If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
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We want to serve the customer as they want to be served.
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But most automotive dealerships are set up for customer acquisition - which is crazy when you consider the average cost of customer acquisition is $1,000 or more.
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You know your business model is broken when you're suing your customers.
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Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.
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If you're long-term oriented, customer interests and shareholder interests are aligned.
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But no customer is going to buy based on their existing wage structure.
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Testing is the biggest no-brainer, and the killer of most stupid ideas… Testing is great because you can get the most important person’s opinion: the customer’s.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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Thank god now for social media and just e-commerce. Now designers have a direct pipeline to their customer and access to her like they never had before, like they never could before. Clothes can happen now that never would have had a chance in the traditional chain of command of the way things worked.
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I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.
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No matter what you do, you're going to run into haters online. We're not talking about ordinary, disgruntled customers who should be addressed with empathy and understanding. Haters are a breed apart.
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An email address is like a customer's "digital fingerprint".
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We have tacos and burritos and things that sound Mexican. But to me, it's about great-tasting food in an atmosphere sympathetic to the food, prepared freshly and served to the customer in a way that's customizable.
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I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind of repellent.
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What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.
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You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
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Focusing on the customer makes a company more resilient.
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Greatest risk is not development of new product, but development of customers and markets.
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Since I begrudgingly started my Instagram account and my social media exposure/connection. I say begrudgingly because I just didn't want to take the plunge, but when I realized it was just a direct connection to our customer and these women, I did it. I like listening to their stories and their feedback.
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Customer needs have an unsettling way of not staying satisfied for very long.
