Customer Quotes
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
Jeff Bezos -
At IMVU, the cost of customer acquisition through our five-dollar-a-day AdWords campaign was less than twenty-five cents. Our revenue from those same customers was more than a dollar.
Eric Ries
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Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
Gary Comer -
Philips is a very large Dell customer, and we have a very strong relationship that will continue in a variety of ways.
Bob Kaufman -
We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.
Oscar Munoz -
We want to serve the customer as they want to be served.
Judith McKenna -
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
Jeff Bezos -
A customer is never out of warranty, even if his product is.
Seth Godin
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Testing is the biggest no-brainer, and the killer of most stupid ideas… Testing is great because you can get the most important person’s opinion: the customer’s.
Avinash Kaushik -
People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.
Michael O'Leary -
If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
Steven Burd -
If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die.
Eric Lander -
Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.
Steve Easterbrook -
Love is the merchandise which all the world demands; if you store it in your heart, every soul will become your customer.
Hazrat Inayat Khan
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The business cannot ignore what customers are saying when the message is clear: We're not on our game.
Steve Easterbrook -
Greatest risk is not development of new product, but development of customers and markets.
Steve Blank -
Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make.
Seth Godin -
Everyone is not your customer.
Seth Godin -
If we do not know who the customer is, we do not know what quality is.
Eric Ries -
Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest in long-term relationships.
Brian Solis
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We all need to become more customer-focused and recognize the power of marketing to sell more diamonds.
Nicky Oppenheimer -
The best investor is your customer.
Esther Dyson -
It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them.
David Yu -
Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.
Eric Ries