Customer Quotes
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We should never be allowed to forget that it is the customer who, in the end, determines how many people are employed and what sort of wages companies can afford.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
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Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.
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Philips is a very large Dell customer, and we have a very strong relationship that will continue in a variety of ways.
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Greatest risk is not development of new product, but development of customers and markets.
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People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.
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Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.
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We want to serve the customer as they want to be served.
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A customer is never out of warranty, even if his product is.
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If we do not know who the customer is, we do not know what quality is.
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Suddenly it was clear to me that all the beautiful complexity of life had simplicity at its core. If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die. Time for the FUTURE!!
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We all need to become more customer-focused and recognize the power of marketing to sell more diamonds.
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Love is the merchandise which all the world demands; if you store it in your heart, every soul will become your customer.
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Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
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If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die.
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The best investor is your customer.
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If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
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The business cannot ignore what customers are saying when the message is clear: We're not on our game.
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Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest in long-term relationships.
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Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make.
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Everyone is not your customer.
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Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.
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If you don't know who your customer is, you don't know what quality is.