Customer Quotes
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Customer needs have an unsettling way of not staying satisfied for very long.
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People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.
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The outside-in discipline requires that you have an explicit customer-based reason for everything you do in the marketplace. Managers need to create what I call "customer pictures," verbal descriptions of customers that highlight the key customer characteristics and make those customers come alive. Although managers never know as much about customers as they want and need to know, the outside-in discipline requires that they construct customer pictures anyway, basing the pictures on whatever hard data they have plus hypotheses and intuition.
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Philips is a very large Dell customer, and we have a very strong relationship that will continue in a variety of ways.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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The intellectual's hostility to the businessman presents no mystery, as the two have, by function, wholly different standards. While the businessman's motto is the customer is always right, the intellectual's task is to preserve his perceived standards against the weight of popular opinion.
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A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.
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Our customer is the person whose household income is under $100,000, which is the majority of Americans. We created Acorns from the ground up to serve their best interests. We started with micro-investing, which allows them to invest their spare change. Once they get more engaged they can set recurring investments - $5 a day, $5 a week, for instance - whatever works for them.
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We all need to become more customer-focused and recognize the power of marketing to sell more diamonds.
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We want to serve the customer as they want to be served.
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Love is the merchandise which all the world demands; if you store it in your heart, every soul will become your customer.
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The big exchanges that hold customer deposits are a big target for hackers, and unfortunately, most bitcoin exchanges store user funds.
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Greatest risk is not development of new product, but development of customers and markets.
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Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
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Suddenly it was clear to me that all the beautiful complexity of life had simplicity at its core. If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die. Time for the FUTURE!!
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The best investor is your customer.
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The business cannot ignore what customers are saying when the message is clear: We're not on our game.
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If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die.
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Everyone is not your customer.
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A customer is never out of warranty, even if his product is.
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Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.
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Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest in long-term relationships.
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If you don't know who your customer is, you don't know what quality is.
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It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them.
