Customer Quotes

• The outside-in discipline requires that you have an explicit customer-based reason for everything you do in the marketplace. Managers need to create what I call "customer pictures," verbal descriptions of customers that highlight the key customer characteristics and make those customers come alive. Although managers never know as much about customers as they want and need to know, the outside-in discipline requires that they construct customer pictures anyway, basing the pictures on whatever hard data they have plus hypotheses and intuition.

  

  Barbara Bund
  • Reason
  • Create
  • Characteristics

• Focusing on the customer makes a company more resilient.

  

  Jeff Bezos
  • Company
  • Customer
  • Resilient

• People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

  

  Michael O'Leary
  • Right
  • Customer
  • Told

• Love is the merchandise which all the world demands; if you store it in your heart, every soul will become your customer.

  

  Hazrat Inayat Khan
  • Love
  • Soul
  • Merchandise

• If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

  

  Steven Burd
  • Name
  • Customer
  • Store

• We all need to become more customer-focused and recognize the power of marketing to sell more diamonds.

  

  Nicky Oppenheimer
  • Focused
  • Customer
  • Diamonds

• To succeed in business, put the interest of the customer ahead of your own.

  

  James Cook
  • Business
  • Interest
  • Customer

• Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest in long-term relationships.

  

  Brian Solis
  • Relationships
  • Consumers
  • Businesses

• Philips is a very large Dell customer, and we have a very strong relationship that will continue in a variety of ways.

  

  Bob Kaufman
  • Relationship
  • Customer
  • Variety of ways

• We should never be allowed to forget that it is the customer who, in the end, determines how many people are employed and what sort of wages companies can afford.

  

  Alfred Robens
  • Forget
  • Companies
  • Wages

• Our customer is the person whose household income is under $100,000, which is the majority of Americans. We created Acorns from the ground up to serve their best interests. We started with micro-investing, which allows them to invest their spare change. Once they get more engaged they can set recurring investments - $5 a day, $5 a week, for instance - whatever works for them.

  

  Noah Kerner
  • Interests
  • Customer
  • Investing

• Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.

  

  Eric Ries
  • Learning
  • Waste
  • Industries

• The big exchanges that hold customer deposits are a big target for hackers, and unfortunately, most bitcoin exchanges store user funds.

  

  Erik Voorhees
  • Target
  • Hackers
  • Exchanges

• The business cannot ignore what customers are saying when the message is clear: We're not on our game.

  

  Steve Easterbrook
  • Ignore
  • Message
  • Customer

• The intellectual's hostility to the businessman presents no mystery, as the two have, by function, wholly different standards. While the businessman's motto is the customer is always right, the intellectual's task is to preserve his perceived standards against the weight of popular opinion.

  

  Bertrand de Jouvenel
  • Mystery
  • Businessman
  • Popular Opinion

• Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

  

  Steve Jobs
  • Customer
  • DNA
  • Consumer company

• It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them.

  

  David Yu
  • inspirational
  • Harder
  • Educational

• Suddenly it was clear to me that all the beautiful complexity of life had simplicity at its core. If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die. Time for the FUTURE!!

  

  Eric Lander
  • Heroes
  • Remembered
  • Core

• A customer is never out of warranty, even if his product is.

  

  Seth Godin
  • Product
  • Customer

• A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.

  

  Christopher McCormick
  • Service
  • Activity
  • Compassionate

• Everyone is not your customer.

  

  Seth Godin
  • Customer

• If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die.

  

  Eric Lander
  • Die
  • Forgotten
  • Legends

• Saying you taught it but the student didn't learn it is like saying you sold it but the customer didn't buy it.

  

  Alfie Kohn
  • Learn
  • Student
  • Customer

• The best investor is your customer.

  

  Esther Dyson
  • Customer
  • Investor

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