Customer Quotes
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I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer - and all you were usually able to tell them was that a new product was available - it was about nine months before you could actually reach the first customer.
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IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.
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The first step in exceeding your customer's expectations is to know those expectations.
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Its vast distribution channels offer us a leg-up in our strategy to expose our hotel properties to a broad customer base.
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I've never been a waitress, hostess, bartender or any of the typical side jobs you'd expect an actor to have. This is partly because I've always been afraid of dropping plates on customer's heads.
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I always write these movies that are far too big for any paying customer to sit down and watch from beginning to end, and so I always have this big novel that I have to adapt into a movie as I go.
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We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.
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A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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It's an amazing feeling when I have a customer who tries a leg on and is able to go snowboarding for the first time.
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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
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The customer in this business is now more business-orientated than technically orientated.
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Chrysler invented rebates, I'm sorry to say. I didn't have anything to do with that. A lot of flaky deals were made in order to give the customer enough cash for a down payment.
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What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
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Dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work release.
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Once you know what you want and what is important for you to achieve, also define the values associated with it. What is important? That is something a lot of entrepreneurs pass by too quickly. For us, the things that were important were, No. 1, customer success. Nothing is more important to us than making sure every customer is successful in our service.
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They have the highest customer satisfaction that I've seen.
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You want to make sure this particular car is going to please the customer and then you're going to be rewarded with something that is going to please the shareholder.
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No amount of advertising can repair the damage done by failing to properly address a customer's concern.
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It is only by walking in the digital footsteps of your customer that you can uncover a new landscape of opportunities for engagement as well as a new reality for your business.
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It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.
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Salesforce.com and other CRM solutions would be really useful if they actually had customer data stored. But they only have prospects. There's no way to make a prospect into a customer unless you tie together ERP and CRM.
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As we talk about devices, you should never forget that behind every one there is a person - a customer. It“s not the Internet of Things, but the Internet of People - of customers. We are moving to one-to-one relationships.
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Follow through with basic values, and remember to provide good customer service.
