Customer Quotes
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IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.
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Its vast distribution channels offer us a leg-up in our strategy to expose our hotel properties to a broad customer base.
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I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer - and all you were usually able to tell them was that a new product was available - it was about nine months before you could actually reach the first customer.
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It's an amazing feeling when I have a customer who tries a leg on and is able to go snowboarding for the first time.
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Chrysler invented rebates, I'm sorry to say. I didn't have anything to do with that. A lot of flaky deals were made in order to give the customer enough cash for a down payment.
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The first step in exceeding your customer's expectations is to know those expectations.
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You are dealing with a different type of customer. If they are frequent visitors, they often have heightened expectations.
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The customer in this business is now more business-orientated than technically orientated.
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What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
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Dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work release.
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I always write these movies that are far too big for any paying customer to sit down and watch from beginning to end, and so I always have this big novel that I have to adapt into a movie as I go.
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They have the highest customer satisfaction that I've seen.
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You want to make sure this particular car is going to please the customer and then you're going to be rewarded with something that is going to please the shareholder.
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It is only by walking in the digital footsteps of your customer that you can uncover a new landscape of opportunities for engagement as well as a new reality for your business.
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It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.
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No amount of advertising can repair the damage done by failing to properly address a customer's concern.
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I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value is not in the purchase fulfillment, but in knowing as much about a customer base of ten or twenty million people as a corner store used to know about a customer base of a few hundred. In today's mass-merchandising world, that's largely gone; Amazon is trying to use computer technology to re-establish it.
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Salesforce.com and other CRM solutions would be really useful if they actually had customer data stored. But they only have prospects. There's no way to make a prospect into a customer unless you tie together ERP and CRM.
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For a long time I was looking for my perfect equilibrium, my mojo. And now I think I'm getting there: I've found my customer, my silhouette, my cut.
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As we talk about devices, you should never forget that behind every one there is a person - a customer. It“s not the Internet of Things, but the Internet of People - of customers. We are moving to one-to-one relationships.
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The Russians right now require a customer coming in and spending about six months or so in Russia and they have to learn some Russian. They have to learn some critical words so they can, in an emergency, at least have minimum communication with the Russian commander of the Soyuz. They also have to learn systems and I think this just evolved that way. They just thought, what is the minimum set of things we think we can train someone to be more or less competent in our systems? And so that's what these guys go through. So, it's not just like buying a ticket and getting on an airliner.
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All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
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Follow through with basic values, and remember to provide good customer service.
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Once you know what you want and what is important for you to achieve, also define the values associated with it. What is important? That is something a lot of entrepreneurs pass by too quickly. For us, the things that were important were, No. 1, customer success. Nothing is more important to us than making sure every customer is successful in our service.
