Customers Quotes
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A key characteristic of the engineering culture is that the individual engineer’s commitment is to technical challenge rather than to a given company. There is no intrinsic loyalty to an employer as such. An employer is good only for providing the sandbox in which to play. If there is no challenge or if resources fail to be provided, the engineer will seek employment elsewhere. In the engineering culture, people, organization, and bureaucracy are constraints to be overcome. In the ideal organization everything is automated so that people cannot screw it up. There is a joke that says it all. A plant is being managed by one man and one dog. It is the job of the man to feed the dog, and it is the job of the dog to keep the man from touching the equipment. Or, as two Boeing engineers were overheard to say during a landing at Seattle, “What a waste it is to have those people in the cockpit when the plane could land itself perfectly well.” Just as there is no loyalty to an employer, there is no loyalty to the customer. As we will see later, if trade-offs had to be made between building the next generation of “fun” computers and meeting the needs of “dumb” customers who wanted turnkey products, the engineers at DEC always opted for technological advancement and paid attention only to those customers who provided a technical challenge.
Edgar Schein
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“The only asset that can be kept safe from every threat and made to appreciate in value year after year is the relationship you have with your customers.”
Dan S. Kennedy
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Services are the present and future development trend for enterprise software. We've all agreed to speak the lingua franca of services. This is immensely important to customers; just as HTML enabled the explosion of the Web, SOA is doing the same for business applications.
Andrew Leigh
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I wanted to join a company where I woke up every morning and felt happy : I wanted to build a better solution to deliver happiness to the WebEx customers, that's it.
Eric Yuan
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Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves...
Steve Jobs
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The fact that DPM works well with other Microsoft products that customers commonly use is a big differentiator.
Bob Muglia
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By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.
Seth Godin
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The Web is not a prize to be won, and Mr. Ballmer's attitude is deplorable in the light of what the Web means to the world, to users, to designers and developers, and - to put it into Microsoft parlance - customers.
Molly Holzschlag
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We see this a pretty good example of how .NET can provide value and a worthwhile service that customers will be willing to pay for.
Bob Muglia
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One of the most important pieces of advice that I have learned is to listen to your customers. They will be able to tell you how your business is doing and what direction you need to go in.
Bill Zanker
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If you're truly obsessed over customers, it'll cover a lot of errors.
Jeff Bezos
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Your customers don't care about you. They don't care about your product or service. They care about themselves, their dreams, their goals. Now, they will care much more if you help them reach their goals, and to do that, you must understand their goals, as well as their needs and deepest desires.
Steve Jobs
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It’s a key responsibility of the leader, in any field of endeavor (athletic team, military, or business) to assure the successful continuity or ability of his organization to carry on should he die or become incapacitated. It’s his duty to plan for such a contingency out of loyalty to his people and, if in a business endeavor, loyalty to his customers and, clients.
Hal Moore
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People want what’s best for them, and they can switch on a dime, because there’s always a new disruptor disrupting the last disruptor. So companies should just strive to keep changing and adapting to their customers’ needs.
Ben Chestnut
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We need to take excellent care of our customers, and do so at a profit.
Gerard Arpey
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For five hundred dollars, I'll name a subatomic particle after you. Some of my satisfied customers include Arthur C. Quark and George Meson.
Scott Adams
